GM La Tienda
Refund Policy

Last revised: 10/04/2025

Welcome to GM La Tienda's Refund Policy! Thank you for choosing to use our services.

RETURNS

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional items that cannot be returned:

  • Gift Cards
  • Downloadable software products
  • Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are granted:
  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.
Next, contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund can be posted.

Items on sale

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and we shipped it directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver chose to have the order shipped to themselves and then give it to you, we will send a refund to the gift giver and he or she will find out about your return.